Refund & Return Policy

At SA Digitizing, we take pride in providing high-quality embroidery digitizing and vector art services. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Due to the nature of our digital products, we do not offer returns or exchanges once the order is processed and the files have been delivered. However, if you encounter any issues with the files or have concerns about the quality of our services, please contact us at support@sadigitizing.com, and we will do our best to address your concerns.

Refunds

We offer refunds for digital products within 7 days of the original purchase date, only under the following circumstances:

• If you have not received the purchased files due to technical issues or delivery failures on our end.
• If the files you received are significantly different from what was described on our website or are of unsatisfactory quality.

To request a refund, please contact us at support@sadigitizing.com with your order details and a description of the issue. We reserve the right to assess each refund request on a case-by-case basis and may require additional information to process your request.

Exchanges

We do not offer exchanges for digital products. If you require a different file format or have specific customization requests, please contact us before placing your order, and we will do our best to accommodate your needs.

Cancellation

Orders for custom designs can be canceled within 24 hours of placing the order, provided that work on the design has not yet begun. Once work has commenced, cancellations may not be possible, and refunds will be issued at our discretion.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at support@sadigitizing.com. We are committed to ensuring your satisfaction with our services and will work with you to resolve any issues promptly.

By making a purchase on our website, you agree to abide by the terms outlined in this Return and Refund Policy.